Inbound Customer Services, Data Logging Services, Call Centre Australia & India, Call Centre Solutions Ontario, Back Office Operations Service, Consumer Market Research
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Advantages
Advantages

Transparency
OTS strongly believes in keeping 100% transparency with its Clients in all its operations. To increase the comfort levels of our clients, we provide daily reports to the Client on the performance of agents as well as the Campaigns running on day to day basis.

Daily call Reports
These reports keep track of the day to day responses of the targeted segments and tell us about the emerging trends.

MIS Reports
Our MIS Reports are also quite comprehensive and suggest a detailed feedback on the key MIS functions. The varieties of functions, covered through these reports include the following:

  1. Product Performance Report
  2. Member Performance Report
  3. Customer-wise Sales Report
  4. Collections Report
  5. Channel Stock Report
  6. Prospect Analysis Report
  7. Expenses
Voice Recording Reports
Our professional voice recording reports can also help you in promoting your company's image over the phone. It gives you key inputs on many aspects of telephone courtesy, how the person over the phone greets an inbound call; how an irritated customer is pacified with the use of appropriate words etc.

What is the right way of greeting clients with professionalism? Are your messages easy to comprehend? There are many issues that can be sorted out with the help of our voice recording reports.
 
Management Report
The primary objective of One Touch Solutions management reports is to convey information about the most important and crucial background information and making necessary recommendations to senior management or board of directors in a precise and easily comprehensible format.
 
Agent / Team Performance Report
These reports also help you in pinpointing the assets and the liability factors for the company. They also tell you; who all are contributing positively for the company and who all are not.
 
Campaign Performance Report
These reports help in analyzing the performance of a campaign undertaken by a company for promotion of its products/services. Starting right from the beginning till the time the campaign has come to an end; these reports deeply analyze the critical evaluation factors during the course of the campaign and suggest improvements for designing more seamless solutions in the future.
 
Project Management
Project Management OTS is also very adept at handling Projects of all sizes and natures for the clients. It can execute all projects from the basic drafting stage till the point the project starts functioning in full steam. The service areas covered under this head include…

1. Design & scalability
2. Technology
3. Training & quality
4. Vendor co-ordination
5. Integration
6. Operation Deliveries

Training
Training is a very important function which is very crucial in moulding the person's skills to suit a particular job profile. The ability or non-ability of the man-power to handle a function entirely depends on the effectiveness of Training imparted.

That's why a company like us becomes all the more important for our clients. We utilize our years of experience in training functions to help companies derive maximum output from the employed manpower. The service areas covered under this head include…
  1. Desktop Procedures
  2. Language Skill & Motivation
  3. Motivation & Team Building
  4. Culture & Demographics
  5. Customer Engagement
  6. Emotional Intelligence & Stress Management
Operations Management
The operations management function is also taken care with élan at OTS. All aspects related to the operations part, including implementation, MIS management, Analysis, reporting is handled with great proficiency. The other functional areas involving our operations management are…
  1. Migration & Implementation
  2. Resource & Time Management
  3. Reporting & MIS
  4. Pilot/Process Benchmarking/Analysis
  5. Improvisation
  6. Stabilization & Revenue Analysis
Infrasturcture
Infrastructure OTS deploys state-of-the-art IP Base voice and data equipment that rides on a strategic, scalable platform. The infrastructure is built on standards-based, compliant equipment provided by industry leaders. The multiple carrier platforms give us one of the best Wide Area Networks (WAN) between the US and India & also the PSTN connectivity worldwide.

OTS's delivery centers in Melbourne & India are fully equipped with cutting edge hardware and software, self-generated power facilities, and secure back-up/ recovery capabilities. The platform is highly scalable and reliable, with the ability to reconfigure or add associate desktops instantly.

OTS has a total of 2 Mbps of telecom connectivity between its locations in India and Canada

OTS has 2 Mbps of IPLC bandwidth across multiple paths. It has been acquired through MCI & VSNL for redundancy and high availability. We have 2 MB of Internet bandwidth through terrestrial using a leading ISP to provide web connectivity.

 

 

Capacity planning is an integral part of any business due to seasonal demand and limited duration promotional efforts. Yet ramping up involves business risks.

OTS's experience, technologies, and global resources enable it to provide customers more flexible, lower cost, and risk solutions.

OTS complements its capacity planning by ensuring several qualities of service variables for various channels such as voice, data, chat, e-mail etc. Due to the capabilities of its technology infrastructure, OTS is able to seamlessly grow in a manner transparent to the end customers we service on behalf of our clients.

The key strategic partners who support us are Avaya, Touchstar and Parsec.